Refund policy

Thank you for shopping at ferelontia.com. Your satisfaction is important to us. If your order doesn’t meet expectations, we’re here to help.

🕒 Return Window
Returns are accepted within 30 days of delivery. Returned items must be unused, in their original packaging, and in the same condition as when received.

📧 How to Request a Return
To initiate a return, please email support@ferelontia.com with your order number and reason for return. Our team will guide you through the process.

🚫 Non-Returnable Items

  • Personalized or custom-made items
  • Items marked as final sale
  • Products that are damaged or show signs of use

💳 Refund Process
Once your return is received and approved, your refund will be issued to the original payment method within 5–10 business days.

⏳ Missing Refunds
If you haven’t received a refund after 10 business days:

Questions? Call us at 7365598637.